our approach
The growth of the customer service and contact centre industry has led to a shortage of qualified employees and we see companies become more selective about who they employ through selection methodologies that provide greater depth of assessment.
Locher specialises in the project management of volume recruitment campaigns and is a market leader in the provision of permanent recruitment and temporary staffing services to both the private and public business sectors within Australia. Our specialist Customer Service and Contact Centre Recruitment Division was established in response to the growing need of our client base for both permanent and temporary customer service and contact centre staff. Our specialty division consists of industry experts who understand the customer service environment and are able to develop solutions based on the unique needs of each client.
Picking Potential
Whilst the Customer Service and Contact Centre industry continues to grow at an amazingly fast pace, a major challenge for recruitment providers is to identify those key behaviours of people who may not have performed a telesales, customer service, team leader (etc.) role before. Locher's unique Assessment Centre methodology enables us to validate the competencies of individuals against the competencies sought by our clients for the role, through the most predictive and rigorous assessment methodology available to date*. Validation is through candidate's demonstration of behaviours that define competencies content, which are observed by assessors during the Assessment Centre. We are therefore able to offer you the confidence of engaging an employee who may not have done the role before.
This creates an opportunity for our clients to broaden the candidate market to enable consideration of candidates that have not performed the job function before, but who have the demonstrated ability to do so. These are candidates that recruiters typically prematurely "screen out". We all know that the best person for the job is not necessarily the person who has done the job before and, through its Assessment Centres, Locher offers clients greater selection in a candidate tight market!
Our ongoing success in the placement and retention of high calibre customer service and contact centre staff is attributed to our innovative range of selection and assessment tools and this has made Locher the first choice provider for many customer service and contact centre employers.
